FAQ

For your convenience, our most common customer questions are answered right here.

Not finding what you want? Reach out directly through our Contact Us page.

Q: What is CRM?

A: An acronym for Customer Relationship Management, CRMs  are designed to improve customer service. While the term refers to a systematic approach to handling customer relationships, it has also expanded to refer to a holistic approach to business strategy.

Q: How secure is my data with Zoho?

A: Zoho servers and infrastructure are located in the most secure types of data centers that have multiple levels of restrictions for access.Zoho employs state of the art firewall protection on multiple levels eliminating the possibility of intrusion from outside attacks. Zoho deploys anti-virus software and scans all access 24 x7 for suspicious traffic and viruses or even inside attacks.

Q: What features are available on Zoho CRM for iPhone (iOS)

A: Please follow this link: https://www.zoho.com/crm/help/mobile/zohocrm-for-iphone.html#Features

Q: What happens if I’m in a dead zone with no internet access?

A: You can continue to work with the application even when your mobile is offline or out of network coverage. You can access the CRM records stored locally in your iPhone device and also add, modify and delete records. The application will automatically synchronize the changes made while offline into your online account, when your mobile device reconnect to the network.

Q: Who’s behind Craft-CRM / Deca Consulting?

A: David Clarke:  https://ca.linkedin.com/in/davidaclarke

From 1995-2000 David helped build the Appleton Jamaica Rum Brand in Canada.

In 2000 he left the Alcohol Beverage Industry and moved to Silicon Valley and joined MGI Software in marketing and business development roles working with consumer and enterprise imaging solutions which included, PhotoSuite 4, MGI VideoWave and PhotoVista and the Enterprise products Reality Studio and Zoom Image Server.

David’s worked with technology start-ups since 2005, a few of the projects he was involved in were searchforvideo.com, noot and @follow while hardly well known names, you will recognize the brands that ultimately won and have become the gold standard & default in their given spaces… YouTube, Meebo and Twitter. Searchforvideo’s audience grew in excess of 28M unique visitors prior to YouTube’s acquisition by Google.